# Create a Ticket

Creating tickets is essential for streamlining communication and ensuring prompt resolution of issues or requests. This feature helps organizations prioritize and assign tasks, track progress, and maintain a record of all interactions and actions taken regarding specific inquiries or incidents.

## Pre-condition to Use the Feature:

* Users must have an active account on AgencyHandy and be logged in. 
* Admin, Super Admin, PM, and Client can create a ticket.

### Steps to Use:

* **Log in to AgencyHandy**: Access your AgencyHandy account using your credentials. 
* **Navigate to Tickets:** Locate the "Tickets" section in the dashboard menu. Click it.
* **Initiate a New Ticket:** Click "+ Create Ticket" to create a new ticket. A form will pop up. 
* **Provide Ticket Details:** Enter relevant details for the ticket, such as a brief description of the issue or request, category, priority level, and additional context or information. 

  Here's an outline of how this form operates:

  * **Client Selection**: Users initiate a ticket by selecting the client's name from a drop-down list (Required).
  * **Order ID**: Inputting the Order ID is mandatory to link the ticket to a specific order (Required).
  * **Subject**: A brief subject line helps identify the ticket's nature.
  * **Description**: Users can provide a detailed description to elaborate on the issue or task.
  * **Assignee Name**: The name of the individual assigned to handle the ticket can be input here for task management.
  * **Priority Setting**: The ticket's urgency can be set with options like Highest, High, Normal, Low, and Lowest to help in task triage and management.
  * **Issued Date**: The date when the ticket was created is recorded.
  * **Status**: Users can set the status as Open, Close, or Hold to indicate the progress of the ticket resolution.
* **Create Ticket**: Once all necessary details are entered, Click the "Create" button. 

<figure><img src="https://842362573-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiedbxyF6rrnGBuHuFME1%2Fuploads%2F8F5ojV5PkFtnceIbhfkV%2FScreenshot_72.png?alt=media&#x26;token=2813f3d1-dff6-41a1-9fde-eb18a449b2f4" alt=""><figcaption></figcaption></figure>

* **Track Ticket Status:** Monitor the status of the ticket, including updates and actions taken by assigned team members, to track progress toward resolution.&#x20;
* **Communicate and Collaborate:** Engage in communication and collaboration with team members or stakeholders involved in addressing the ticket to ensure timely resolution.&#x20;
* **Update Ticket:** If there are any changes or updates to the ticket information, edit the ticket details as needed to reflect the latest developments.&#x20;
* **Close Ticket:** Once the issue is resolved or the request is fulfilled, close the ticket to indicate its resolution and archive it for future reference.
* Tickets can be created without an order ID.