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If you have a question, a problem, or a request that isn’t tied to a specific task, the fastest way to reach your agency is by opening a support ticket. Every ticket is tracked in your portal so nothing slips through the cracks.

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Opening a Ticket

1

Go to Support

Open the Support or Tickets page in your portal.
2

Create a new ticket

Click New Ticket (or Create Ticket).
3

Describe your issue

Give your ticket a clear subject and explain what you need. Attach screenshots or files if they help.
4

Submit

Send the ticket. Your agency is notified and will respond through the portal.

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Tracking Your Tickets

All your tickets appear on the Support page with their current status:
StatusWhat it means
OpenSubmitted and awaiting a response.
In ProgressYour agency is working on it.
ResolvedThe issue has been addressed.
Click any ticket to read the full conversation and add a reply.

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Replying to Your Agency

When your agency responds, you’ll be notified. Open the ticket, read their reply, and add your own message to keep the conversation going — all in one thread.
For feedback on a specific deliverable, comment directly on the task instead — see Tracking Orders & Tasks. Use tickets for everything else.