Credits

Credits allow you to purchase services and pay invoices using a prepaid balance instead of making individual payments every time. You can purchase credits, track your available balance, view your transaction history, and use credits across the platform whenever credit payments are enabled by the agency.

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How credits work

Credits are purchased in advance and added to your account balance. When you purchase a service or pay an invoice using credits:

• The required credits are deducted automatically.
• Your balance is updated instantly.
• The transaction is recorded in your credit history.

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Viewing your credit balance

When credit payments are enabled by the agency, your available credit balance is displayed in the top navigation bar.

Credit balance widget displayed in the client portal header

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Accessing the Credits page

Click the credit balance widget to open the Credits page. The Credits page provides:

• Available credit balance
• Transaction history
• Running balance
• Credit requests
• Buy Credits option

Credits dashboard page

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Purchasing credits

You can purchase additional credits at any time using the Buy Credits button.

Buy Credits page showing available credit packages

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Credit purchase methods

Different payment methods process credits differently.

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Instant credit purchases

Credits are added automatically after successful payment when using:

• Stripe
• PayPal

Once payment is confirmed, credits are added immediately, your balance is updated, and a transaction is recorded in your credit history.

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Manual credit purchases

Credits purchased using Bank Transfer or Cryptocurrency require agency approval before being added to your account. After submitting payment:

1. A credit request is created.
2. The request is sent to the agency for review.
3. Credits are added only after the agency approves.

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Credit requests

Credit Requests allow you to track purchases that require agency approval.

Credit Requests page

Request statuses:

• Pending: your request has been submitted and is waiting for agency review.
• Accepted: the request has been approved and credits have been added to your balance.
• Rejected: the request has been declined and no credits have been added.

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Paying for services with credits

When credit payments are enabled and you have sufficient credits, you can purchase services using your credit balance.

Service checkout page showing the Buy with Credit option

Once the purchase is completed, credits are deducted automatically, your balance is updated instantly, and the transaction appears in your credit history. When Buy with Credit is not available: The Buy with Credit option will not appear if:

• The agency has disabled credit payments.
• You do not have enough credits.
• The service is not eligible for credit payments.

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Paying invoices with credits

You can also use credits to pay outstanding invoices.

Invoice payment page showing the Pay with Credit option

Once payment is completed, credits are deducted automatically, the invoice is marked as paid, your balance is updated, and the transaction appears in your credit history. When Pay with Credit is not available: The Pay with Credit option will not appear if:

• The agency has disabled credit payments.
• You do not have sufficient credits.
• The invoice amount exceeds your available balance.

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Understanding your credit history

All credit activity is recorded on your Credits page. Each transaction includes:

• Date
• Transaction type
• Reference
• Credit amount
• Running balance

Credit transaction history table

Transaction types:

• In: credits added to your account (credit package purchases, approved credit requests).
• Out: credits deducted from your account (service purchases, invoice payments).

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Frequently Asked Questions