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Every order you place is broken down into tasks so you can see exactly what your agency is working on and how far along it is. This page explains how to stay on top of your projects.

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Viewing Your Orders

Open the Orders page in your portal to see all your orders. Each order shows its status, the service it’s for, and the tasks within it.
StatusWhat it means
ActiveWork is in progress.
In ReviewDeliverables are ready for your feedback or approval.
CompletedThe order is finished.
CancelledThe order was cancelled.

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Following Task Progress

Click into an order to see its tasks. Each task has a status that updates as your agency moves it through their workflow (for example, To Do → In Progress → In Review → Done).
Open any task to see its description, attached files, due date, and the full activity history.

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Reviewing Deliverables & Leaving Feedback

When your agency delivers a file for your review, you can respond right inside the task:
1

Open the task

Click the task that contains the deliverable.
2

Review the file

Preview or download the attached file to review the work.
3

Leave feedback

Add a comment with your feedback, or approve the deliverable if you’re happy with it. Your agency is notified right away.

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Requesting New Tasks

Depending on how your agency has set up your account, you may be able to request additional tasks within an order. Look for a Request Task (or Add Task) button on the order page, describe what you need, and submit it for your agency to review.
Whether you can create or request tasks depends on the permissions your agency has enabled for your portal.

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Next Steps

Share files & forms

Upload assets your agency needs to complete your tasks.

Need help?

Raise a support ticket if something doesn’t look right.