agencyhandy.com. Connecting a custom domain lets you replace that default URL with your own branded address — for example, portal.youragency.com — giving clients a seamless, professional experience that reinforces your brand from the very first page they land on.
Only Super Admins and Admins can configure a custom domain. You must also own the domain and have access to its DNS settings at your registrar to complete this setup.
How It Works
When you add a custom domain in AgencyHandy, the platform provides you with a CNAME record. You add that record to your domain’s DNS settings at your registrar (GoDaddy, Namecheap, Cloudflare, etc.), and AgencyHandy verifies the connection once DNS has propagated.Step-by-Step Setup
Open Custom Domain settings
Log in to your AgencyHandy account. Navigate to Workspace Config in the left sidebar, then click Custom Domain.
Add your custom domain
Click the + Add Custom Domain button. In the input field that appears, enter the subdomain you want to use — for example,
portal.youragency.com.Copy the CNAME record details
After submitting your domain, AgencyHandy displays the DNS record you need to add:
Copy these values carefully — you’ll need them in the next step.
| Field | Value |
|---|---|
| Type | CNAME |
| Name | Your subdomain (e.g., portal) |
| Value | The target provided by AgencyHandy |
Add the CNAME record at your DNS registrar
Log in to your domain registrar’s dashboard (e.g., GoDaddy, Namecheap, Cloudflare). Navigate to the DNS management section for your domain and add the CNAME record using the Type, Name, and Value copied from AgencyHandy.See the registrar-specific guidance below for Cloudflare.
Save the domain in AgencyHandy
Return to AgencyHandy and click Save Domain. The status will initially show as Disconnected — this is expected while DNS propagates.
Cloudflare-Specific Instructions
If your domain is managed through Cloudflare, there is one critical setting you must configure correctly:Sign in to Cloudflare and select your domain
Open your Cloudflare dashboard and click on the domain you are connecting to AgencyHandy.
Add the CNAME record
Click + Add Record and fill in the fields:
- Type: CNAME
- Name: Your subdomain (e.g.,
portal) - Target/Content: The value provided by AgencyHandy
- TTL: Set to 2 minutes (or the lowest available option) during initial setup
Disable the Cloudflare proxy (critical)
In the Proxy status column, make sure the toggle is set to DNS only (the cloud icon should appear grey, not orange).
Monitoring Your Connection Status
After saving, return to Workspace Config → Custom Domain in AgencyHandy to track the status:| Status | Meaning |
|---|---|
| Disconnected | DNS record has not yet propagated or contains an error |
| Connected | Domain is verified and active — clients can access your workspace via the custom URL |
Updating or Removing a Custom Domain
- To update your domain: Delete the existing entry and add the new domain using the same setup steps above.
- To delete your domain: Click the Delete button next to your domain in the Custom Domain panel and confirm the deletion. Your workspace will revert to the default AgencyHandy URL. You can re-add any domain at any time.
Important Notes
- Use a subdomain, not a root domain: AgencyHandy custom domains require a subdomain (e.g.,
portal.youragency.com), not a root/apex domain (e.g.,youragency.com). - Avoid
www: Thewwwsubdomain can cause issues during verification. Use a custom subdomain name instead. - Exact records required: Enter the CNAME Type, Name, and Value exactly as shown in AgencyHandy. Any typo or missing character prevents the connection.
- Cloudflare proxy must be off: Always set Cloudflare records to DNS Only for AgencyHandy custom domain verification.
- Admin-only access: Only Super Admins and Admins can add, modify, or delete custom domain settings.