2.5.3 Set Up Custom Domain

The Custom Domain feature in AgencyHandy allows users to link their own website address (e.g., www.yourbusiness.com) to the platform. This enhances brand identity, professionalism, and ease of access for clients and users. The Custom Domain feature enables businesses to use their unique domain name with AgencyHandy, creating a branded and professional online presence.

Purpose:

• Brand Reinforcement: Incorporating the business name into the website address strengthens brand identity.

• Professionalism: Adds credibility and professionalism to the workspace.

• Ease of Access: Simplifies access to the workspace with a familiar and memorable web address.

Pre-conditions to Use it:

• Users must own a domain name.

• Users must have the authority to modify DNS settings for the desired domain.

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Steps to Use: Set Up Custom Domain

1. Access Workspace Settings:

   • Log in to your AgencyHandy account.

   • Navigate to the Workspace Settings section.

2. Select Custom Domain Option:

   • Locate and click on the Custom Domain option.

   • Click the "+ Add Custom Domain" button.

   
3. Enter Domain Name:

   • Enter your desired domain name (e.g., www.yourbusiness.com) in the provided field.

   

   Enter Domain Name

   • A table with three columns will appear:

     • Type: Displays the domain type (CNAME). Specifies the kind of DNS record being added. For custom domains in AgencyHandy, this is typically CNAME, which points your subdomain to the platform.

     

     • Name: Define the subdomain (e.g., "client.") to precede the domain name. The subdomain part of your custom domain (e.g., "client" in client.yourbusiness.com). This defines what appears before your primary domain.

     

     Replace "@" with any name ends with dot (.)

     • Write anything you want to be named before the domain name and end with a dot(.) For example, here, the name will be a client, so "client." is placed before the domain name.

     

     Write any name in the place of "@" & put a dot (.) after it

     • Value: This is the content name information for the DNS record. The target information for the DNS record tells the domain where to point (e.g., the platform's server address). AgencyHandy provides this and must be copied exactly into your DNS settings.

     

     Copy the Value
4. Configure DNS Settings:

   • Copy the value provided and access your domain registrar or hosting provider’s DNS settings.

   • Add the required DNS record (CNAME) to connect the custom domain to your workspace.

   • The DNS only settings in Proxy Status must be OFF.

   

   Cloudflare DNS Setup

   

   Add record and save
5. Verify Ownership:

   • Follow the verification process, which may include:

     • Adding a DNS record.

     • Verifying ownership via email.

6. Verify and Save Changes:

   • Once DNS settings are configured, click Save Domain within AgencyHandy.

   

   Save the Custom Domain

   • The initial status will show as "Disconnected." Wait 2 minutes to 24 hours for the domain to go live.

   

   Refresh it to check the connection status

   • Click the Refresh button to check the connection status.

   • When connected, the status will change to "Connected."

   

   Domain Successfully connected

Pro Tip for Verification:

• Use a DNS checker (e.g., dnschecker.org) to monitor your custom domain status.

• Paste the domain link into the DNS checker and click Search.

• If all countries are marked with a tick, your domain is live. Otherwise, wait and check again.

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Important Notes:

• You can delete an added custom domain anytime by clicking the Delete button and confirming the action.

• Deleted custom domains can be re-added by providing the same domain name.

• DNS propagation time can vary by location, taking 2 minutes to 24 hours.

• You must set off the DNS proxy from Proxy Status.

List of hosting sites with AgencyHandy:

• Cloudflare

• Namecheap