User Review
Agency Handy User Review Feature – Frequently Asked Questions
1. What is the User Review feature in Agency Handy?
The User Review feature allows clients to leave feedback on services they have purchased, including a 5-star rating and optional text feedback.
2. Who can leave a review on Agency Handy?
Only clients who have purchased a service or completed at least one subscription cycle can leave a review.
3. Can a client leave multiple reviews for the same order?
No, clients can leave only one review per order. However, they can update or resubmit their review if it gets rejected.
4. How can a client submit a review?
Clients can log in, navigate to the Orders section, select the completed service, click on Leave a Review, and fill out the rating and feedback form.
5. What are the required fields when submitting a review?
Clients must select a star rating (1 to 5). The feedback text is optional (up to 500 characters).
6. Can clients edit their review after submission?
No, clients cannot edit a submitted review directly, but they can resubmit a new review if the original was rejected.
7. What happens if a review is rejected by the service provider?
If a review is rejected, the client can resubmit an updated version without any limit on resubmissions.
8. How can a service provider request a review from a client?
Service providers can go to the Order section, find the specific order, and click Request Review. They can also add a thank-you message when sending the request.
9. Can a client submit a star-only review without text?
Yes, clients can choose to give just a star rating without any additional text.
10. Can service providers edit client reviews?
No, providers can only approve, reject, or delete reviews but cannot edit the content.
11. Where can service providers manage submitted reviews?
All submitted reviews can be managed in the Review Management section under the specific service.
12. Can a service provider delete an approved review?
Yes, even after approval, a service provider can choose to delete a review if necessary.
13. How does a client know if their review was approved?
The client will not receive a direct notification about approval, but the review will be visible on the service page once approved.
14. What happens if a client does not respond to a review request?
Nothing happens. The client is not obligated to submit a review, even after receiving a request.
15. What if a client wants to change their review after approval?
Clients cannot directly edit approved reviews. They need to contact the service provider to discuss resubmission.
16. How are reviews displayed on the service page?
Approved reviews appear publicly, showing the average rating, breakdown of star ratings, and the latest 3-5 reviews with a View All Reviews option.
17. Can reviews be linked to specific packages within a service?
No, reviews are linked to the entire service, not individual packages within it.
18. What kind of reviews can a client submit?
Clients can submit a star rating with or without additional text feedback.
19. How can clients know if their review request is pending?
Clients will receive a notification when an agency requests them to leave a review.
20. Can clients leave reviews for each subscription cycle?
Yes, clients can leave a review after completing each subscription cycle.
21. What notifications do clients receive after submitting a review?
After submission, clients receive a message saying: "Thank you for submitting your review on [Service Name]."
22. Can clients leave reviews from the client portal?
Yes, clients can log into their portal, navigate to Orders, and leave a review from there.
23. How do service providers know when a new review is submitted?
Service providers receive a notification stating: "You’ve received a new review from [Client Name] on [Service Name]."
24. Can clients leave reviews for services they haven’t purchased?
No, only clients who have purchased a service can leave a review.
25. What should a client do if they encounter an error while submitting a review?
Clients should refresh the page and try again or contact support for assistance.
26. Can service providers disable the review feature for specific services?
No, the review feature is automatically available for all completed services.
27. How do service providers ensure the authenticity of a review?
Only clients who have completed at least one service or subscription cycle can submit a review, reducing fake or irrelevant feedback.
28. How are ratings calculated for a service?
The service page shows the average rating based on all approved reviews.
29. What should a service provider do if they receive inappropriate reviews?
They can reject the review and, if necessary, delete it from the Review Management section.
30. Can clients update their review if they change their opinion?
If a client’s initial review was rejected, they can submit a new one. Otherwise, they would need to contact the service provider for resubmission.
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