# User Review #### **Agency Handy User Review Feature – Frequently Asked Questions** *** **1. What is the User Review feature in Agency Handy?** The User Review feature allows clients to leave feedback on services they have purchased, including a 5-star rating and optional text feedback. *** **2. Who can leave a review on Agency Handy?** Only clients who have purchased a service or completed at least one subscription cycle can leave a review. *** **3. Can a client leave multiple reviews for the same order?** No, clients can leave only one review per order. However, they can update or resubmit their review if it gets rejected. *** **4. How can a client submit a review?** Clients can log in, navigate to the **Orders** section, select the completed service, click on **Leave a Review**, and fill out the rating and feedback form. *** **5. What are the required fields when submitting a review?** Clients must select a star rating (1 to 5). The feedback text is optional (up to 500 characters). *** **6. Can clients edit their review after submission?** No, clients cannot edit a submitted review directly, but they can resubmit a new review if the original was rejected. *** **7. What happens if a review is rejected by the service provider?** If a review is rejected, the client can resubmit an updated version without any limit on resubmissions. *** **8. How can a service provider request a review from a client?** Service providers can go to the **Order** section, find the specific order, and click **Request Review**. They can also add a thank-you message when sending the request. *** **9. Can a client submit a star-only review without text?** Yes, clients can choose to give just a star rating without any additional text. *** **10. Can service providers edit client reviews?** No, providers can only approve, reject, or delete reviews but cannot edit the content. *** **11. Where can service providers manage submitted reviews?** All submitted reviews can be managed in the **Review Management** section under the specific service. *** **12. Can a service provider delete an approved review?** Yes, even after approval, a service provider can choose to delete a review if necessary. *** **13. How does a client know if their review was approved?** The client will not receive a direct notification about approval, but the review will be visible on the service page once approved. *** **14. What happens if a client does not respond to a review request?** Nothing happens. The client is not obligated to submit a review, even after receiving a request. *** **15. What if a client wants to change their review after approval?** Clients cannot directly edit approved reviews. They need to contact the service provider to discuss resubmission. *** **16. How are reviews displayed on the service page?** Approved reviews appear publicly, showing the average rating, breakdown of star ratings, and the latest 3-5 reviews with a **View All Reviews** option. *** **17. Can reviews be linked to specific packages within a service?** No, reviews are linked to the entire service, not individual packages within it. *** **18. What kind of reviews can a client submit?** Clients can submit a star rating with or without additional text feedback. *** **19. How can clients know if their review request is pending?** Clients will receive a notification when an agency requests them to leave a review. *** **20. Can clients leave reviews for each subscription cycle?** Yes, clients can leave a review after completing each subscription cycle. *** **21. What notifications do clients receive after submitting a review?** After submission, clients receive a message saying: **"Thank you for submitting your review on \[Service Name]."** *** **22. Can clients leave reviews from the client portal?** Yes, clients can log into their portal, navigate to **Orders**, and leave a review from there. *** **23. How do service providers know when a new review is submitted?** Service providers receive a notification stating: **"You’ve received a new review from \[Client Name] on \[Service Name]."** *** **24. Can clients leave reviews for services they haven’t purchased?** No, only clients who have purchased a service can leave a review. *** **25. What should a client do if they encounter an error while submitting a review?** Clients should refresh the page and try again or contact support for assistance. *** **26. Can service providers disable the review feature for specific services?** No, the review feature is automatically available for all completed services. *** **27. How do service providers ensure the authenticity of a review?** Only clients who have completed at least one service or subscription cycle can submit a review, reducing fake or irrelevant feedback. *** **28. How are ratings calculated for a service?** The service page shows the average rating based on all approved reviews. *** **29. What should a service provider do if they receive inappropriate reviews?** They can reject the review and, if necessary, delete it from the **Review Management** section. *** **30. Can clients update their review if they change their opinion?** If a client’s initial review was rejected, they can submit a new one. Otherwise, they would need to contact the service provider for resubmission.