# Setting up a Setup Fee

#### FAQ: Setting up a Setup Fee in Agency Handy

1. **What is the Setup Fee feature in Agency Handy?**
   * The Setup Fee feature allows agencies to charge an initial one-time or recurring fee for subscription-based services during the initial purchase process.
2. **Is the Setup Fee applied only for subscription-based services?**
   * Yes, the Setup Fee can only be applied to subscription-based services in Agency Handy.
3. **Can I customize the amount of the Setup Fee?**
   * Absolutely. You can specify the exact amount of the Setup Fee when configuring the service.
4. **Where do I configure the Setup Fee?**
   * You can configure the Setup Fee under the 'Package Details' section of the service setup form.
5. **Can the Setup Fee be applied on a recurring basis?**
   * Yes, the Setup Fee can be set to recur for multiple billing cycles if needed.
6. **How many cycles can the Setup Fee be applied for?**
   * The duration of the Setup Fee cannot exceed the overall subscription cycle duration.
7. **Does the Setup Fee show up in the catalog's pricing range?**
   * No, the Setup Fee is not displayed in the catalog's visible pricing range. It is shown separately during checkout.
8. **Will clients see the Setup Fee during checkout?**
   * Yes, the Setup Fee will be clearly displayed during the checkout process as a separate line item.
9. **Can the Setup Fee be added to manual orders?**
   * Yes, but it must be added manually during the manual order creation process.
10. **Does the Setup Fee appear separately on invoices?**

* Yes, the Setup Fee appears as a separate line item from the subscription fee on the invoice.

11. **Can the Setup Fee be edited in a proposal form?**

* No, once configured, the Setup Fee cannot be edited in the proposal form. It is automatically applied based on the predefined settings.

12. **How do I activate the Setup Fee for a service?**

* During service configuration, toggle the 'Enable Setup Fee' option to activate it.

13. **What happens if I forget to manually add the Setup Fee in a manual order?**

* The client will not be charged for the Setup Fee, so it's crucial to remember to add it manually.

14. **Is the Setup Fee refundable if the client cancels the service?**

* This depends on your agency's refund policy. Agency Handy does not automatically process refunds for Setup Fees.

15. **Can the Setup Fee be hidden from clients?**

* No, for transparency, the Setup Fee is always displayed during checkout.

16. **Can I use different currencies for the Setup Fee?**

* Yes, you can select the currency when configuring the Setup Fee amount.

17. **Does the Setup Fee affect the total subscription cost?**

* Yes, it is added to the initial payment, increasing the total cost displayed at checkout.

18. **Will the Setup Fee apply to renewals?**

* No, the Setup Fee is only applied during the initial setup unless configured to recur for specific billing cycles.

19. **Is the Setup Fee calculated before or after tax?**

* The Setup Fee is calculated before tax, and the tax is applied to the total amount, including the Setup Fee.

20. **Can I disable the Setup Fee after enabling it?**

* Yes, you can disable it by toggling off the 'Enable Setup Fee' option during service configuration.

21. **Can I view reports for collected Setup Fees?**

* Yes, collected Setup Fees are reflected in your service reports for financial tracking.

22. **What happens if I update the Setup Fee after it has been charged?**

* Updates only affect future subscriptions; past invoices and payments remain unchanged.