# Add-on Setup in Services

#### **FAQs: Add-on Setup in Services – AgencyHandy**

1. **What is an add-on in AgencyHandy?**\
   An add-on is an additional service that clients can select alongside a primary service, enhancing customization and flexibility in their orders.
2. **Who can create add-ons in AgencyHandy?**\
   Only users with administrative access or the necessary permissions can create and manage add-ons.
3. **How do I access the add-on configuration page?**\
   Navigate to the "Services" section in your dashboard and select "Add-ons" to access the configuration page.
4. **What information is required to create a new add-on?**\
   You need to provide a name, description, pricing type (one-time or subscription), amount, and currency for the add-on.
5. **Can I set different pricing types for add-ons?**\
   Yes, you can choose between one-time or subscription pricing for each add-on.
6. **Is there a limit to the number of add-ons I can create?**\
   There is no specified limit; you can create as many add-ons as needed to complement your services.
7. **How do I publish an add-on after creation?**\
   After entering all necessary details, click "Save" to add the new add-on and then publish it to make it available for selection.
8. **Can I edit an existing add-on?**\
   Yes, you can edit the details of an existing add-on by accessing it through the "Add-ons" section.
9. **How do I associate an add-on with a specific service?**\
   Go to the “Form” section, select the appropriate order form, and connect the relevant add-ons to the service via the “Add-ons” tab.
10. **Can clients choose multiple add-ons for a single service?**\
    Yes, clients can select multiple add-ons when purchasing a service, depending on your configuration.
11. **Is it possible to make an add-on mandatory for a service?**\
    Yes, during configuration, you can set add-ons as optional or mandatory extras for the service.
12. **How do I remove an add-on from a service?**\
    Navigate to the order form, go to the “Add-ons” tab, and deselect the add-on you wish to remove from the service.
13. **Can I delete an add-on entirely?**\
    Yes, you can delete an add-on from the "Add-ons" section; however, ensure it's not linked to any active services.
14. **Will clients see the add-ons during the checkout process?**\
    Yes, once add-ons are connected to a service, clients will see them listed as optional or mandatory extras during checkout.
15. **Can I offer discounts on add-ons?**\
    Currently, there is no direct feature to apply discounts to add-ons; consider adjusting the price manually if needed.
16. **Are add-ons visible in the client portal?**\
    Yes, clients can view available add-ons associated with services in their portal during the purchasing process.
17. **Can I track the popularity of specific add-ons?**\
    While there's no dedicated analytics for add-ons, you can monitor client selections and orders to gauge popularity.
18. **Is it possible to duplicate an existing add-on?**\
    Currently, duplication isn't supported; you'll need to create a new add-on with similar details manually.
19. **Do add-ons support different currencies?**\
    Yes, you can select the appropriate currency for each add-on during setup.
20. **Can I schedule add-ons to be available only during specific periods?**\
    There isn't a built-in scheduling feature; you'll need to manually publish or unpublish add-ons as needed.
21. **How do I ensure add-ons are mobile-friendly?**\
    AgencyHandy is designed to be responsive; add-ons will display appropriately on mobile devices during the client checkout process.
22. **Can I categorize add-ons for better organization?**\
    While there's no specific categorization feature, you can use naming conventions to group similar add-ons.
23. **Will clients receive invoices that include selected add-ons?**\
    Yes, invoices will reflect all selected add-ons along with the primary service details.
24. **Is there a way to preview how add-ons appear to clients?**\
    You can simulate the client experience by navigating through the checkout process to see how add-ons are displayed.
25. **Can I restrict certain add-ons to specific client groups?**\
    Currently, add-ons are linked to services and order forms; to restrict access, consider creating separate services or forms for different client groups.
26. **Can I add any type of add-on to any service in AgencyHandy?**

    No, in AgencyHandy, add-ons must match the pricing type of the service they are associated with.

    * **One-time add-ons** can only be linked to **one-time services**.
    * **Subscription-based add-ons** can only be linked to **subscription-based services**.
27. **How are add-ons processed when purchased with a service in AgencyHandy?**

    In AgencyHandy, when a client selects add-ons alongside a primary service, each add-on is processed as a separate order. Although the charges for the main service and its associated add-ons are billed simultaneously, distinct orders are created for each add-on. This approach ensures individualized tracking and management for each component of the client's purchase.