Setting the Trial Period for a Service

FAQ - Setting the Trial Period for a Service in Agency Handy

1. What is the trial period feature in Agency Handy?

   • The trial period feature allows potential clients to experience a service package for free before making a financial commitment.

2. What are the benefits of offering a trial period for a service?

   • Benefits include attracting more clients, reducing the perceived risk for new users, and gathering valuable feedback to improve the service.

3. Who can set a trial period for a service in Agency Handy?

   • Only users with an active Agency Handy account who are logged in can set up a trial period.

4. When can I set the trial period for a service?

   • The trial period can be configured when creating or editing a service package.

5. How do I access the trial period setting in Agency Handy?

   • Navigate to the service creation form after logging into your account. Click '+ Add More Packages' and locate the 'Trial Period' option.

6. How do I specify the trial duration?

   • Click the 'Add Trial Period' button and enter the desired duration in days.

7. Can I change the trial duration after the service is published?

   • Yes, you can edit the trial duration when updating the service package.

8. Can I offer different trial durations for multiple packages within a service?

   • Yes, each package can have a unique trial duration set during creation or editing.

9. How does the trial period impact the client experience?

   • Clients can use the service without paying upfront, allowing them to assess its value and suitability.

10. What should I consider when setting a trial duration?

    • Choose a duration that balances giving clients enough time to explore while not overly extending the free period.

11. Can I remove the trial period after the service is active?

    • Yes, you can remove or adjust the trial period by editing the service package.

12. What happens when the trial period ends?

    • Clients will be prompted to subscribe or purchase the service at the standard rate.

13. Can I collect feedback during the trial period?

    • Yes, using the trial period strategically can help gather client feedback to improve the service.

14. Will clients be notified when the trial period is about to end?

    • It is recommended to set up automated notifications or communicate the end of the trial proactively.

15. Is the trial period feature available for both one-time and subscription services?

    • Typically, trial periods are more commonly used with subscription services.

16. Can I specify terms and conditions for the trial period?

    • Yes, it is advisable to clearly state any conditions or limitations in the service description.

17. Can a client cancel the trial period before it ends?

    • Yes, clients should have the option to discontinue the trial if they choose.

18. Can I track how many clients are using the trial?

    • Yes, Agency Handy provides insights into service usage, including trial periods.

19. What should I do if a client abuses the trial period?

    • You can set limits on trial usage or revoke access if necessary, based on your terms.

20. Are there any legal considerations when offering a free trial?

    • Make sure to include clear terms and conditions to avoid disputes or misuse.

21. How do I promote my service’s trial period effectively?

    • Clearly highlight the trial period in your service description and marketing materials.

22. What if a client wants to extend the trial period?

    • You can manually update the trial duration if necessary by editing the package settings.