3.6.1.3 Delete a Ticket

Deleting tickets helps maintain the cleanliness and organization of the ticketing system. Removing unnecessary or outdated tickets ensures that users can focus on relevant and active tickets, leading to better management and resolution of issues and requests.

Pre-conditions to use the Feature:

• Users must have an account in AgencyHandy.

• Users must be a part of an agency.

• Users must be Super Admins/Admins/PMs to delete a ticket.

• At least one ticket must exist.

Steps to Use:

• Log in to AgencyHandy: Access your AgencyHandy account using your credentials.

• Navigate to Tickets: Locate the "Tickets" section in the dashboard menu.

• Select Ticket to Delete: Choose the specific ticket you want to delete from the list of existing tickets. Tick it.

• Access Delete Option: A Delete button will be activated. Click it. A modal will pop up.

• Confirm Deletion: Confirm your decision to delete the ticket. This action is irreversible, and the ticket will be permanently removed from the system.

• Acknowledge Confirmation: Upon confirming deletion, acknowledge the confirmation message or notification to complete the process.

• Verify Deletion: Verify that the ticket has been successfully deleted from the system by checking the list of tickets or performing a search to ensure it is no longer present.

Important Notes:

• Deleting a Ticket cannot be undone, so proceed cautiously.